Privacy policy

Elite Plumber, part of Elite Innovation Group, processes personal information in line with the Protection of Personal Information Act (POPIA).

What we collect

When you call, WhatsApp, email or use our enquiry form, we collect your name, phone number, suburb or address and the details of the plumbing problem you describe.

Why we collect it

We use it to respond to your enquiry, quote, schedule and carry out work, and to keep records of work done. We do not sell your information. This website does not currently use advertising or tracking cookies.

Who sees it

Enquiry form messages are delivered through Web3Forms, a form-processing service. Our team and the technicians who attend your job also see the details they need.

Your rights

You may ask us to confirm what we hold about you, correct it or delete it. Email sales@eliteinnovation.co.za. You may also complain to the Information Regulator of South Africa.

Last updated: 30 October 2026.